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Front Desk Agent
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
Requirements:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Previous experience in a customer service role is preferred
- Knowledge of hotel operations and guest relations is a plus
Join our team as a Front Desk Agent and be the first point of contact for our valued guests. As a Front Desk Agent, you will play a crucial role in ensuring our guests have a positive experience during their stay. We are looking for individuals who are friendly, professional, and dedicated to providing exceptional customer service.
In addition to competitive pay, we offer benefits such as medical insurance, paid time off, and opportunities for career growth within our organization. If you have excellent communication skills, enjoy interacting with people, and have a passion for hospitality, we would love to hear from you.
Apply now to join our team as a Front Desk Agent!
Job Type: Part-time
Pay: $16.78 - $20.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work setting:
- In-person
Ability to commute/relocate:
- Beverly Hills, CA 90212: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
