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The Academy of Magical Arts (home of the world-famous Magic Castle) is the most unique private clubhouse in the world. Our organization promotes the art of magic, encourages fellowship and maintains the highest ethical standards. We provide a friendly, inspiring environment where members and their guests can enjoy the art and each other's company, not to mention amazing food and libations. Our goals are to advance the art and promote a positive image of magic and magicians worldwide.
We are looking for world-class reservation agents to provide exceptional customer service to our members and guests. The reservationist is the first point of contact for all incoming calls and is responsible for providing customer support using proper phone etiquette. This position requires excellent communication skills, vibrant personality, professionalism, customer focus, and multi-tasking abilities at all times while assisting members and visitors via phone and email inquiries. In addition, you must become familiar with the club’s policies and ongoing special events to further inform patrons when visiting the Club. Ideal candidate must possess the ability to handle a high call volume and stress management, while ensuring 100% guest satisfaction. This position is TEMPORARY and is expected to end within 90 days of hire.
Essential Responsibilities:
- Answer, screen and direct all incoming calls.
- Book dining reservations for guests, members, and potential members in a timely, thorough, and accurate manner.
- Inform patrons on club’s policies and expectations while visiting the club.
- Review and forward telephonic messages to the corresponding department.
- Respond within an hour to email queries.
- Update members’ address and contact information in database with 100% accuracy.
- Assist with other inquires as needed including website navigation.
- Attend Staff meetings when requested.
- Perform other tasks or projects as requested, including collaboration with other departments
- Other duties as requested.
Competencies
- Flexibility
- English language proficiency.
- Collaboration Skills.
- Customer/Client Focus.
- Technical and computer skills
- Ethical Conduct.
- High Stress Tolerance.
- Conflict Management.
Qualifications - Required Education and Certifications
- High School or GED equivalent
Experience and Skills
- Prior experience as a receptionist/Call Center or similar office or hospitality environment.
- Knowledge of Seven Rooms reservation system or similar software a must
- Strong office and computer skills, including phone, internet, email, various Windows software including Word, Excel, Outlook and etc.
- Minimum of 50WPM
- Excellent communication (oral and written), interpersonal and customer service skills.
- Professional, cordial, and polite demeanor at all times
- Excellent time management and reliability
- Strong detail oriented and ability to effectively manage multiple tasks with various deadlines.
- Self-motivated and ability to prioritize and work independently with minimum to no supervision
Employee Perks
Generous dining/entertainment and giftshop discounts at the Magic Castle.
Working Advantage membership - discounts to local attractions
Job Offers are conditioned to (a) satisfactory completion of and outcomes of a criminal background screening; (b) verification of identity and legal authorization to work in the United States.
Job Type: Full-time/ TEMPORARY
Salary: $19.00 - $21.00 per hour
Schedule:
- 8 hour shift
