MSF is an international, independent medical humanitarian organization. We are a non-profit, self-governed worldwide movement of more than 63,000 people.
We provide emergency medical assistance during armed conflict, natural disasters, outbreaks of deadly diseases and assist those who are excluded from healthcare. MSF delivers care based on need and when we see injustice, we speak out. We are an organization that remains impartial, knowledgeable, and effective, and this is what makes the difference between life and death.
People are our priority. At Médecins Sans Frontières (MSF)/Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We encourage diverse applicants including individuals of all gender identities, ages, sexual orientations, nationalities, races, religions, beliefs, social and marital status, people with different abilities and all other diversity characteristics and how they work together.
At MSF-Netherlands/Operational Centre Amsterdam (OCA), the Public Health Department (PHD) provides medical leadership and direction for MSF-OCA, in order to contribute to the MSF social mission. The PHD consists of a group of over 100 health professionals such as health programmes managers, topical advisors, clinical and public health specialists. We provide expert advice on public health topics and ensure that the medical humanitarian identity and image of our organisation remains relevant and effective.
With immediate effect, with at preferred date of July 1st, Public Health Department is looking for a:
Quality of Care Advisor (100%)
(Amsterdam based is preferred but other OCA offices will be considered, and the local salary grid will apply)
For this position we are looking for a culturally sensitive colleague who is passionate about improving quality of care and who is not afraid to get involved in tough discussions about quality prioritization. Are you a person that believes that safe and good-quality care is a patient’s right? Are you able to create a safe environment in different contexts in order to achieve good quality?
Objective of the position
The Quality of Care Advisor promotes the improvement of healthcare quality in OCA programs through direct support to project-based healthcare teams and by leading systems-building activities. Supporting the project-driven implementation and embedding of quality improvement practices is a fundamental part of this role, with the majority of the Quality of Care Advisor’s time spent providing direct project support, visiting projects, and leading activities aimed at skills-building or implementation. The Quality of Care Advisor supports OCA’s strategic priority to improve care quality through a clinical governance approach, with three strategic areas of focus: fostering a positive patient safety culture, building clinical governance mechanisms, supporting the use of evidence-based quality improvement methodology for quality assurance, and promoting incident management and reporting practices. The Quality of Care Advisor represents OCA at intersectional Quality Alliance meetings and liaises with quality advisors in other MSF sections and other humanitarian organizations for learning and sharing.
Responsibilities and activities
Supporting OCA project staff to improve quality of care and build quality systems in OCA operations:
- Participate in 4-6 Medical Support Teams.
- Provide ad hoc support to all OCA missions and projects for use of quality monitoring and improvement tools, quality training resources, and medical incident management and reporting.
- Frequent visit to field projects to analyze, develop, and provide direct implementation support on quality of care improvements (3-4 visits per year, 2-3 weeks long).
- Mentor project- or program-based quality focal points, Medical team leaders, hospital coordinator, nursing lead(depending on the program-facility setup.
- Support and work closely with the quality implementer to carry out implementation in targeted programs.
- Advise projects, medical, operational and other department colleagues on opportunities and challenges to enable quality improvement in a specific context or domain.
Manage initiatives to support patient safety culture building and quality assurance in OCA programs:
- Promote and support activities related to building positive Patient Safety Culture, including World Patient Safety Day Activities.
- Teach at structured OCA trainings about quality of care (IMMC and MMC, others).
- Develop and publish the quarterly Patient Safety Bulletin.
- Maintain the Quality SharePoint site and Medical Incidents Toolkit.
- Support field projects to identify, manage, and report medical incidents (maintenance of reporting portal, ad hoc support, quarterly general webinar series).
- Organize and facilitate mission- or project-specific webinars on medical incident management.
- Management of MIRROR learning system (data entry, data analysis, support for field and PHD staff to utilize data).
- Prepare reporting on medical incidents to the UK-CC trustee review board (trimestral) and Clinical Governance Committee (quarterly).
- Implement activities stemming from an evaluation of OCA’s Medical Incident Reporting system.
- Maintain quality monitoring tools including structural minimum standards.
- Support work in ensuring access to information for clinical and healthcare management staff.
- Implement the use of quality competencies.
- Implement the use of quality indicators.
- Support ongoing work to implement internal medical auditing.
Candidate Profile:
- Degree in the relevant area: Nurse or Medical Doctor with experience.
- Demonstrated experience in the humanitarian health programme setting.
- Demonstrated experience for quality of care improvement.
- Minimum of 2 years’ experience in relevant field positions in MSF or in a low-resource setting.
- Minimum 2 years’ post qualification professional experience with strong clinical skills;
- Experience providing training to adult learners.
- Fluent in English and one of the following is an asset: French and/or Arabic.
- Behavioural flexibility, willingness to travel abroad, including conflict contexts.
We Offer
A challenging position within a stimulating, professional working environment in a major international organisation.
A contract based on a full-time appointment (based on a 40- hours work week) for one year with a renewal option. Based on a Dutch contract for candidates residing in the Netherlands:
- The gross monthly salary will be in scale 7 between € 3,638 and € 5,195 depending on relevant professional experience.
- 30 days off (based on full time employment)
- A premium free pension where MSF covers 100% of the monthly pension contribution
- 8% holiday allowance paid out with the May salary
- Discounted daily lunch at the office
- Commuting allowance (terms and conditions apply) & work from home allowance
- Hybrid working environment
- An environment that fosters diversity, with colleagues from around the world representing various cultures and background
- Annual personal budget available
- L&D will support you with a variety of learning and development opportunities with internal and external trainings and courses
Application
If you recognize yourself in this profile, we welcome you to apply directly via our website and upload a letter of motivation + Curriculum Vitae (in English) as one combined document. In your motivation letter, please give an example where you contributed to quality improvement.
The closing date for applications is June 4th, 2023, at 23:59 CET.
The selection process will consist of two interview rounds. The first round is planned for the week of June 5th, and the second for the week of June 12th.
Information
For more information about the recruitment procedure, please contact Masha Petrovic (Recruitment) at masa.petrovic@amsterdam.msf.org.
For more information about the position, please contact Abdul Mullahzada at abdul.mullahzada@amsterdam.msf.org.
**Recruitment agencies not appreciated**
