The Technical Services Manager reports to the General Manager and is tasked with keeping our equipment and centers running in ship-shape order. Proficiency in HVAC, plumbing, electrical and carpentry skills would be a plus. You will be responsible for training, managing and motivating a team of hourly technicians, maintaining cost objectives and staying on top of all that is going in inside Main Event.
What makes a great Technical Services Manager?
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21 years + of age
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- Ability to move lane maintenance equipment (approximately 250 lbs.), climb ladders and possess the strength required to repair, clean and maintain the facility machines and equipment
- Knowledge of bowling is preferred and a plus
- Have a deep working knowledge of the ins and outs of Main Event
- Ability to identify, comprehend and act on changing customer and business requirements
- Attention to detail, strong organizational ability; ability to work under pressure amid distractions and interruptions
- Possess good customer relations abilities, outgoing and friendly manner, courteous and cooperative attitude, team oriented
- Ability to communicate effectively, both orally and in writing, regarding all areas of job responsibilities
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Skills Required**
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3+ Years of Relevant Experience
- Advanced knowledge of building maintenance
- Ability to Travel 10% of the time
- Ability to Complete Physical Duties
- Ability to work a flexible schedule
- On call 24/7
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*What will you be doing on a daily basis?*
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Maintaining, troubleshooting and repairing all facility equipment
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- Responding to trouble calls
- Performing all scheduled and maintenance duties
- Demonstrating proactive leadership by ensuring positive guest experiences and providing hands on training to technicians.
- Exhibiting our core values through creating innovative improvements and collaborating with others while being accountable for measurable, high-quality and timely results
- Embracing teamwork while encouraging others to do the same
- Maintaining the cleanliness of the mechanics area
- Building and leverage strong, lasting relationships with people inside and outside of the business
- Expanding job responsibilities, suggesting improvements, and collaborate with others to generate ideas and improve processes
- Speaking clearly and effectively in a variety of settings
- Developing and inspiring a team of hourly technicians to exceed guest’s expectations leading to a revenue generating department
- Engaging guest service focused team members through recruiting, hiring, coaching, training and contentious development efforts
- Making effective decisions by analyzing information and considering priorities
- Using your knowledge of the business to develop long term strategies to competitively position the company
- Summarizing and analyzing information for budgeting revenues and expenses
- Measuring costs of products, services, or other cost objectives
- Showing capabilities of managing profit and loss responsibility through setting financial goals and managing budgets
- Completing all shift paperwork and/or reporting requirements
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Why should you join our team as a technical services manager?**
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_“I believe teaching is an important aspect of the TSM role, this person should have a great deal of patience and understanding because the issues we run into on a daily basis just develops our strength for tomorrow. Nothing is routine... You can be working on plumbing, electrical, and networking all in the same day as your scheduled to work on a pinsetter or a game.” – P. D., Technical Services Manager, Texas_
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_“My job is to assure that the building and all equipment are up to Main Event's standards in order to exceed guest expectations. A person in my position needs to be a good leader and have great organizational skills. My proudest moment was working my way all the way up to Technical Services Manager after starting with the company 12 years ago as a Laser Tag referee. I decided to start working at Main Event because I needed a summer job out of High School and my friend recommended Main Event to me. I was hooked and ended up turning the summer job into a career.” – B. A., Technical Services Manager, Texas_
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Main Event Entertainment is an Equal Opportunity Employer**
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Job Types: Full-time, Temporary
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
- On call
Work setting:
- In-person
Work Location: In person
